Privacy Policy at Datowin365 Malaysia 2026

Who We Are

Datowin365 operates an online entertainment platform offering sports, esports, slots, live casino, and lottery content for players in Malaysia.

We act as the data controller for personal data processed in connection with our services, unless otherwise indicated. Contact details are available in the Contact Us section below. We may appoint data processors to deliver parts of our services under contract.

Scope

This Policy applies to Datowin365 websites, mobile apps, and related services accessible to users in Malaysia. It does not apply to third-party services that have their own privacy policies.

When you follow links to third-party sites, their terms and policies govern your use. We encourage you to review third parties’ policies before engaging with them.

Types of Data We Collect

We collect various types of information to provide and improve our services. The data we collect includes:

• Account Information: name, username, password, date of birth, gender, nationality
• Contact Details: email address, phone number, residence address, preferred language
• Verification Data: identity documents, proof of address, liveness checks, and age verification results
• Transaction Data: deposits, withdrawals, bonuses, wagers, wins, losses, payment method tokens
• Technical Data: IP address, device identifiers, operating system, browser type, app version, time zone, and network information
• Usage Data: page views, clicks, session duration, game preferences, and referral source
• Communication Data: emails, live chat transcripts, support tickets, and call recordings where permitted
• Marketing Preferences: opt-ins, opt-outs, channel preferences, campaign interactions

We only collect data necessary to provide our services and comply with legal obligations.

Children and Underage Users

Our services are not intended for individuals under 18. We do not knowingly collect data from individuals under 18. Accounts that are proven to be underage will be closed, and the associated data may be deleted.

Age verification measures may be applied before withdrawals or at any time. Parents and guardians should use device-level controls to prevent minors from accessing unauthorized content.

How We Collect Data

We collect personal data through various methods:

• Directly from you when you register, deposit, play, contact support, or update settings
• Automatically through cookies, SDKs, pixels, and server logs when you use our services
• From third parties, including KYC providers, payment partners, anti-fraud vendors, and affiliates
• From publicly available sources where lawful and relevant

We are transparent about our data collection practices and will inform you when we collect data from third parties.

Cookies and Similar Technologies

We use cookies to enable core functionality, remember preferences, analyze traffic, and personalize content. Types include strictly necessary, performance, functional, and marketing cookies.

You can control cookies through your browser settings. However, turning off some cookies may affect the website’s functionality. We provide a cookie banner and preferences center, where supported.

Legal Bases for Processing

We process personal data under one or more legal bases, including:

• Contract: to provide services you request and to perform our agreement with you
• Legal Obligation: to comply with AML, KYC, responsible gaming, and other regulatory duties
• Legitimate Interests: to secure services, prevent fraud, improve products, and market similar services
• Consent: for optional activities, such as specific marketing or analytics, where required

We ensure that all processing activities have a valid legal basis and are conducted in accordance with applicable laws.

How We Use Personal Data

We use your personal data for various purposes:

• Create and administer your account and profile
• Verify identity, age, and eligibility to use our services
• Process payments, withdrawals, and financial reconciliations
• Provide games, promotions, tournaments, and customer support
• Prevent fraud, money laundering, collusion, bonus abuse, and security incidents
• Personalize content, recommendations, and bonuses to enhance user experience
• Conduct analytics and product development
• Send service messages, policy updates, and marketing materials according to your preferences

We only use your data for the purposes stated in this policy and will not use it for unrelated purposes without your consent.

Automated Decision-Making

We may use automated systems for risk scoring, fraud detection, bonus eligibility, or responsible gaming interventions. Where required by law, you may request human review of significant computerized decisions.

Automations are regularly evaluated for fairness and effectiveness. We balance automation with manual escalations for edge cases to ensure fair treatment.

Sharing of Information

We may share your information with:

• Service Providers: cloud hosting, KYC, payments, analytics, messaging, and support tools under contract
• Affiliates: within the Datowin365 group for operations consistent with this Policy
• Regulators and Authorities: to comply with applicable laws and lawful requests
• Business Transfers: In mergers, acquisitions, or restructuring, data may be transferred with safeguards

We only share data when necessary and ensure that appropriate confidentiality and security obligations bind all third parties.

International Transfers

Your data may be processed in jurisdictions outside Malaysia. We implement appropriate safeguards, including contractual clauses and security controls, to protect sensitive information.

Vendors are vetted for their security and privacy posture before being onboarded. Transfers are limited to what is necessary for service delivery and compliance.

Data Security

We apply administrative, technical, and physical measures to protect personal data. Controls include encryption in transit and at rest, access controls, logging, and monitoring.

We operate incident response procedures and vendor security reviews. No system is perfectly secure, but we continually work to improve our defenses and respond quickly to any security threats.

Data Retention

We retain personal data only as long as necessary for the purposes set out in this Policy. Retention periods may be extended to comply with legal, tax, audit, and regulatory requirements.

When data is no longer needed, we securely delete or anonymize it. Retention timelines may differ by data category and jurisdiction.

Your Privacy Rights

Subject to applicable law, you may have rights to:

• Access your personal data
• Correct inaccurate or incomplete data
• Delete data in certain circumstances
• Restrict or object to specific processing
• Withdraw consent where processing is based on consent
• Portability for the data you provided, where applicable

To exercise your rights, please see the Contact Us section below. We will respond within a reasonable timeframe.

Marketing Preferences

You can manage email, SMS, and push notification preferences in your account settings. Unsubscribe links are included in marketing communications.

Service and transactional messages are necessary and not subject to marketing opt-out. We honor Do Not Contact requests as required by law.

Responsible Gaming Data

We process data to support safer play, including setting limits, implementing self-exclusion policies, and identifying behavioral patterns. Self-exclusion status, limit changes, and responsible gaming communications may be shared with relevant systems.

We may restrict features based on responsible gaming settings to protect player welfare. See our Responsible Gaming page for available tools in Malaysia.

Anti-Fraud and AML

We monitor transactions and gameplay for fraud, money laundering, and policy abuse. Where necessary, we may submit reports to competent authorities.

We may request additional verification or withhold transactions pending reviews. Failure to provide the requested information may result in account restrictions.

Third-Party Links and Integrations

Our services may include links, widgets, or SDKs from third parties. Third parties process data under their own policies, which we do not control. Review third-party notices before engaging with their services.

We assess integrations for necessity and proportionality to ensure they benefit our users while maintaining privacy standards.

Changes to This Policy

We may update this Policy from time to time to reflect changes in law, technology, or operations. When changes are material, we will provide reasonable notice via the website or email.

Your continued use of our services after changes take effect constitutes acceptance. Historic versions may be archived upon request.

Contact Us

For privacy requests, please contact us at [email protected]. For general support, contact [email protected]. Live chat is available 24 hours a day within your account after logging in.

You can also reach us through our Contact Us page for any privacy-related questions or concerns.

Local Information for Malaysia

We tailor our privacy and responsible gaming features for Malaysian users in 2026. Data may be processed in accordance with Malaysian PDPA and other applicable regulations.

We provide age-gating and risk controls aligned with regional standards. Contact our team with localization questions through our Contact Us page.

Glossary

Personal Data: information relating to an identified or identifiable individual. Processing: any operation performed on personal data, such as collection or use. Controller: the entity that determines purposes and means of processing personal data. Processor: a party that processes personal data on behalf of the controller.

Your Commitments

You commit to:

• Provide accurate information and maintain the confidentiality of your credentials
• Inform us promptly of any changes to your details
• Use our services responsibly and in accordance with our Terms of Service
• Refrain from prohibited or fraudulent activities on the platform

Language

This English version prevails in the event of discrepancies with any translation. Localized notices may be provided for convenience. Support may be available in Bahasa Malaysia and English, depending on availability. Contact Support to request language assistance.